Professor.Engineer.Author.

My path into healthcare technology started somewhere unusual: language. I studied linguistics and English before I ever wrote a single interface, and that background still shapes how I work, because integration, at its heart, is translation. My career proper began at a major academic medical center in the United States, implementing the billing, laboratory, and electronic medical record systems that hospitals run on, and analyzing HL7 messages for a national bio-surveillance program in 2005 showed me how much depends on healthcare data moving reliably between systems.

Over more than two decades of integration engineering, I have worked hands on with the major electronic medical record and integration platforms and moved between the roles of engineer, team lead, and project manager. For the past eleven years Abu Dhabi has been home, where I helped lead a large-scale Epic EMR implementation at a world-class hospital, designed complete hospital integration architectures, and developed more than 10,000 interfaces. That work taught me that the hardest part of any implementation is rarely the code. It is the people, the workflows, and the trust that has to be earned before a new system is truly adopted.

Building systems, though, is only half of my story. I have taught at two universities, a decade online from 2008 to 2018 and, since 2023, full time in the classroom in Abu Dhabi. My doctoral research explored why healthcare professionals embrace some technologies and resist others, and that question still informs how I approach both software and students.

As senior university faculty, I now teach systems analysis and health informatics, with a growing focus on preparing students for AI-enhanced healthcare. I bring the same systems I built for hospitals into my lectures, so students learn from real messages, real schemas, and real implementation decisions rather than abstractions. The goal is always the same: to make technology something people can genuinely trust and use well.